Dispatcher

ID
2025-14343
Category
Customer Service/Support
Location : Location
US-LA-Baton Rouge
Position Type
Full-Time
Posted Max Pay Rate
USD $17.00/Hr.
Posted Min Pay Rate
USD $15.00/Hr.

Overview

Southern Air of Baton Rouge is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

  • Competitive pay with room to grow

  • Medical, Dental, and Vision Insurance

  • 401(k) with company match

  • Life and Disability Insurance

  • Paid Time Off (PTO) & Paid Holidays

  • Ongoing training and career development

  • A supportive, team-oriented company culture

What You'll Do:

  • Answer and prioritize emergency and non-emergency service calls

  • Schedule and dispatch service technicians for installations and repairs

  • Maintain accurate customer records in our database

  • Coordinate with field teams to troubleshoot service issues

  • Ensure clear and timely communication between customers and technicians

  • Play a critical role in keeping operations running smoothly and efficiently

What We’re Looking For:

  • 1+ year of experience in a call center, dispatch, or customer support role (required)

  • Strong communication and problem-solving skills

  • Ability to multitask and thrive in a fast-paced environment

  • Team player with a customer-first attitude

  • Familiarity with dispatching or scheduling software is a plus

Location: Baton Rouge, LA (On-site)
Pay: $15.00 – $17.00 per hour
Job Type: Full-Time

Work Location:

  • In-office position in Baton Rouge, LA

Southern Air of Baton Rouge is an Equal Employment Opportunity Employer.

Responsibilities

Who/What Are We Looking For?

  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers’ schedules as they change throughout the day
  • Keep track of the technicians’ start and departure times
  • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs’ vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

 

Qualifications

Qualifications:

  • Dispatch experience highly preferred
  • Ability to pass a background check
  • High school diploma (or GED)
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

Core Competencies:

  • Strong verbal and written communication skills
  • Comfortable in navigating through multiple software systems and windows simultaneously
  • Ability to show empathy when responding to customer’s needs
  • Must be flexible with the ability to adapt to changes quickly and think conceptually

 

 

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