Customer Service Representative / Dispatcher

ID
2024-7753
Category
Customer Service/Support
Location : Location
US-LA-Baton Rouge
Position Type
Full-Time
Posted Max Pay Rate
USD $20.00/Hr.
Posted Min Pay Rate
USD $16.00/Hr.

Overview

Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. 

 

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

 

  • Uncapped Pay Potential 
  • Medical, Prescription, Dental, Vision Insurance 
  • Disability and Term Life Insurance 
  • Matching 401(k) 
  • On-going training & development and growth opportunities 
  • Paid Holidays 
  • Paid Time Off (PTO) 
  • Full Time - Flexible hours - Mornings, evenings and weekend shifts available!

 

What you will do: 

  • Manage incoming calls from customers 
  • Schedule and manage customer estimates 
  • Identify and assess customers’ needs to achieve full satisfaction of work provided 
  • Manage customer and technician schedules 
  • Renew and manage maintenance agreements 
  • Build relationships with customers and provide top-level service and support 
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed 
  • Appropriately handle and de-escalate customer complaints and concerns 

Who you are: 

  • 1-5 years of call center or customer support experience preferred 
  • Valid driver’s license with clean motor vehicle record 
  • Experience with MS Office products preferred 
  • Experience with Service Titan preferred 

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Salary: $16-20 per hour 

Benefits: 

  • Matching 401(k) 
  • Health Insurance 
  • Dental and Vision Insurance 
  • Life and Disability Insurance 
  • Paid Time Off 
  • Ongoing Training and Development 

Ability to commute/relocate: 

  • Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required) 

Experience: 

  • Call Center or Customer Support (1+ year required) 

Work Location: In person 

Options

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